By using the shukur88 platform, you agree to the collection and use of personal data as described in this policy. We encourage you to read this document carefully to fully understand your rights.
1 Introduction
Shukur88 ("we", "the platform") takes your privacy very seriously. This Privacy Policy explains how we collect, use, disclose, and protect the personal information you provide to us when you use the shukur88 online casino platform, our website, mobile app, and other related services.
This policy is formulated to comply with Malaysia's Personal Data Protection Act 2010 (PDPA), as well as relevant international data protection standards. We are committed to ensuring your personal information is handled in a manner that respects your privacy and meets all applicable legal obligations.
If you have any questions regarding this policy or how we handle your data, our customer support team is available via live chat on the platform or by email at [email protected] at any time.
2 Personal Data We Collect
We collect various types of information depending on how you interact with our platform. Below are the main categories of data collected:
2.1 Information You Provide Directly
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number | Identity verification (KYC), fraud prevention |
| Contact Information | Email address, phone number, residential address | Account communications, transaction confirmations |
| Financial Information | Bank account number, e-wallet details | Deposit and withdrawal processing |
| Verification Documents | Copies of passport, MyKad, utility bills | KYC verification, AML compliance |
2.2 Information Collected Automatically
- Technical data: IP address, browser type and version, operating system, screen resolution.
- Usage data: Pages visited, session duration, actions on platform, games played.
- Device data: Unique device identifiers, hardware information for mobile applications.
- Location data: General geographic location based on IP address for security and compliance purposes.
3 How We Use Your Data
The data we collect is used for specific, legitimate purposes directly related to providing our services. We do not use your data for other purposes without prior notice.
- Account management: Create, verify, and manage your account on the shukur88 platform.
- Transaction processing: Handle deposits, withdrawals, and your financial history securely.
- Legal compliance: Fulfill KYC, AML, and regulatory reporting obligations.
- Platform security: Detect and prevent fraud, unauthorized access, and suspicious activity.
- Customer support: Address inquiries, complaints, and assistance requests effectively.
- Service communications: Send important notices related to accounts, security, and policy changes.
- Platform improvements: Analyze usage patterns to improve the overall player experience.
- Marketing communications: Send relevant promotional information and bonuses, subject to your preferences.
You may opt out of marketing communications at any time by updating your preferences in account settings or contacting our customer support. Opting out of marketing will not affect essential service communications.
4 Data Processing Basis
Shukur88 processes your personal data based on one or more of the following lawful grounds under Malaysia's PDPA:
- Consent: When you provide explicit consent, for example to receive marketing communications.
- Contract execution: When processing is necessary to fulfill the service agreement between you and shukur88.
- Legal obligations: When we are required by law to process data, such as KYC and AML requirements.
- Legitimate interest: When processing is necessary for legitimate business interests such as fraud prevention and platform security.
5 Data Sharing and Disclosure
Shukur88 does not sell your personal data to any third parties. However, in certain situations, we may need to share your data with the following parties:
5.1 Service Providers
We work with trusted third-party service providers who help us operate the platform, process payments, and provide technical support. All these providers are bound by strict data protection agreements and may only use your data for the specified purposes.
5.2 Legal Requirements
We may disclose your data to relevant authorities when required by law, court order, or legitimate regulatory process. In such situations, we will endeavor to notify you in advance unless prohibited from doing so by law.
5.3 Business Transfers
In the event of a merger, acquisition, or sale of business assets, your personal data may be transferred to the successor entity. We will notify you before such transfer occurs and ensure equivalent privacy protection is maintained.
Shukur88 never sells, rents, or transfers your personal data to advertising companies, data brokers, or third parties unrelated to the provision of our platform services.
6 Data Security
We implement comprehensive technical and organizational security measures to protect your personal data from unauthorized access, modification, disclosure, or destruction.
- Transit encryption: All communications between your browser or app and our servers are protected using TLS 1.3 encryption.
- Storage encryption: Sensitive data is stored in encrypted format using AES-256 algorithms.
- Role-based access control: Only staff who require access to specific data to perform their duties are authorized to do so.
- Continuous monitoring: Automated monitoring systems operate around the clock to detect unusual activity or intrusion attempts.
- Regular security audits: Our platform undergoes regular security testing and independent audits.
- Staff training: All staff handling personal data receive comprehensive data protection training.
While we take all reasonable measures, no security system is entirely foolproof. In the event of a data breach that may affect your rights, we will notify you and the relevant authorities within the period prescribed by law.
7 Data Retention Period
Shukur88 does not store your personal data longer than necessary for the purposes stated in this policy or as required by law. Typical retention periods are as follows:
| Data Type | Retention Period | Basis |
|---|---|---|
| Active account data | Throughout active account + 5 years | Contract & legal requirements |
| Financial transaction records | 7 years after transaction | Tax & AML obligations |
| KYC Documents | 5 years after account closure | Regulatory requirements |
| Customer support logs | 3 years | Service improvements |
| Marketing cookie data | Up to 13 months | User consent |
Once the retention period expires, your data will be securely deleted or anonymized using methods that make data recovery impossible.
8 Cookies & Tracking Technologies
Shukur88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
8.1 Types of Cookies We Use
- Essential cookies: Required for essential platform functions such as login authentication and session security. These cookies cannot be disabled.
- Preference cookies: Save your settings such as language preference and display options to improve usability.
- Analytics cookies: Helps us understand how players interact with the platform for continuous improvement purposes.
- Marketing cookies: Enables us to show relevant promotions based on your interests and usage patterns, subject to your consent.
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect specific platform functions. Your cookie settings can also be managed via the cookie preference panel at the bottom of our website.
9 Cross-Border Data Transfers
As an online platform operating with international service providers, your personal data may be transferred to and stored on servers located outside Malaysia. In all such cases, shukur88 ensures these transfers are conducted with adequate protection.
The protective measures we implement for cross-border transfers include binding data transfer agreements with service providers, use of recognized standard contractual clauses, and selection of providers operating under data protection regimes equivalent to or stricter than Malaysia's PDPA.
10 Your Rights
Under Malaysia's PDPA and best data protection practices, you have the following rights regarding your personal data:
Right of Access
Request a copy of the personal data we hold about you and information about how it is used.
Right to Correction
Request correction of inaccurate or incomplete data in our records.
Right to Deletion
Request deletion of your data when it is no longer needed, subject to legal obligations.
Right to Object
Object to the processing of your data for direct marketing purposes or based on legitimate interests.
Right to Data Portability
Request your data in machine-readable format to transfer to other service providers.
Right to Restrict Processing
Request that we limit how we use your data in certain situations during investigations.
To exercise any of the above rights, please contact our customer support team. We will process your request within 30 working days. For complex requests, this period may be extended with reasonable notice. No fee is charged for reasonable requests.
11 Children's Privacy
The shukur88 Platform is for individuals aged 18 and above only. We do not knowingly collect personal data from individuals under 18. If we discover that a child's data has been collected without our knowledge, we will take immediate steps to delete that data and close the related account.
If you are a parent or guardian and believe your child has registered on our platform, please contact us immediately through our customer support channels.
Shukur88 uses a strict age verification process during registration and KYC. If at any time we confirm that a user is underage, that account will be terminated immediately and all funds will be returned following appropriate procedures.
12 Changes to This Privacy Policy
Shukur88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any material amendments will be communicated to you through:
- Clear notice on the platform homepage at least 14 days before changes take effect.
- Email to the address registered in your account.
- Notice in your account during the next login after changes.
The "Updated" date at the top of this document indicates when this policy was last revised. Continued use of the platform after amendments take effect is deemed acceptance of the amended policy. If you do not agree with the changes, you have the right to close your account before the effective date.
Previous versions of this policy are stored in our archives and can be requested through customer support if needed for reference purposes.
For any privacy-related inquiries or to exercise your rights, please contact our Data Protection Officer at [email protected]. We are committed to responding to all privacy-related inquiries within 14 working days.